Privacy Policy

Privacy Policy

Last Updated: June 2026

1. Introduction

Colne Digital Ltd (“Colne Digital”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, enquire about our services or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Who We Are

Colne Digital Ltd

Fair Acres
10 Greenfield Drive
Great Tey
Colchester
Essex
CO6 1AA

Email: info@colnedigital.co.uk
Telephone: 01206 203345

For any questions relating to this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following information:

Information You Provide

When you contact us via our website, email or telephone, we may collect:

• Name
• Business name
• Email address
• Telephone number
• Website address
• Any information included within your enquiry

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referring website information
• Website usage data

This information is collected through cookies and tracking technologies.

4. How We Use Your Information

We may use your personal data to:

• Respond to enquiries and requests

• Provide information about our services

• Deliver and manage our services

• Improve website performance and user experience

• Monitor website traffic and visitor behaviour

• Measure advertising performance

• Maintain security and prevent misuse of our website
• Send Marketing communications where permitted by law

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate Interests

To operate, improve and market our business effectively.

Contract

Where processing is necessary to provide services requested by you.

Consent

Where you have given consent, including for non-essential cookies and certain marketing communications.

Legal Obligation

Where we are required to comply with legal or regulatory obligations.

6. Marketing Communications

We may send marketing communications relating to our services where:

• You have consented to receive them; or
• We are otherwise permitted to do so under applicable laws.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

These technologies help us:

• Understand website usage
• Measure marketing performance
• Improve user experience
• Track conversions from advertising campaigns

We use CookieYes to manage cookie consent preferences.

For more information, please see our Cookie Policy.

8. Third-Party Services

We use trusted third-party services which may process personal data on our behalf, including:

• Google Analytics
• Google Tag Manager
• Google Ads Conversion Tracking
• Microsoft Clarity
• Meta (Facebook) Pixel
• Website hosting providers
• Email service providers

These providers may process data in countries outside the United Kingdom where appropriate safeguards are in place.

9. International Data Transfers

As some of our service providers operate internationally, your personal data may be transferred outside the UK.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Data Storage and Retention

We store personal data securely within:

• Email systems
• Business records
• Administrative spreadsheets
• Internal business systems

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

13. Complaints

If you are unhappy with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and will take effect immediately upon publication.

15. Contact Us

If you have any questions regarding this Privacy Policy or our data protection practices, please contact:

Colne Digital Ltd
Fair Acres, 10 Greenfield Drive, Great Tey, Colchester, Essex, CO6 1AA

Email: info@colnedigital.co.uk
Telephone: 01206 203345